Concerns or Complaints

If you have any concerns or feedback the following steps may assist:
Discuss the issue with the Team Leader who visits you or the Coordinator who books the visit.

If you believe your issue has not been resolved, you can contact the Manager on (02) 9983 1644 or write to: Manager, Easy Care Gardening Inc, PO Box 5337, South Turramurra NSW 2074.

Client Rights

• You have a right to complain or express your concerns about a service without fear of losing the service or suffering any other recriminations.
• You have a right to be represented by an advocate of your choice.
• You have a right to discuss what available services you want to receive.
• You have a right to privacy and confidentiality. You can be assured that no information about you will be provided to anyone outside of ECG without your permission.
• You have a right to view any information about yourself held by ECG.
  Where Easy Care Gardening Inc. is no longer able to meet your needs we recommend you contact My Aged Care on 1800 200 422 to assist in finding an alternative provider”

Complaints and Feedback – Other Contacts

Aged Care Quality and Safety Commission

Ph: 1800 951 822
Website: www.agedcarequality.gov.au

The NSW Ombudsman, Community Services Division

Ph: (02) 9286 1000
Email: nswombo@ombo.nsw.gov.au