Client Resources

Easy Care Gardening Client Handbook

Welcome to our comprehensive step-by-step guide to becoming an Easy Care Gardening client.

If you’re an older individual living in your own home and in need of assistance maintaining your garden whilst also seeking a sense of community and connection with our wonderful team of volunteers, read this handbook for all the information you need.

Discover how we can support you in maintaining your independence and creating a safer, more sustainable garden while fostering meaningful connections within our community.

Client Handbook

Charter of Aged Care Rights

The Charter sets out the rights of all people receiving Government-subsidised aged care services.

The Charter applies regardless of the type of care or service. The Charter makes it easy to understand what quality care looks like. It also gives clear expectations about the services supplied by aged care providers. The Charter is a requirement of the Aged Care Act 1997.

Charter of Aged Care Rights (English) Charter of Aged Care Rights (Other Languages)

Client Feedback

Help us plan for the needs of all clients and deliver a quality service now and in the future

As an organisation funded by the federal government under the Commonwealth Home Support Program (CHSP), the clients’ feedback on the standard of services provided by ECG is an essential input into both government and our organisation’s decision-making.

To help us plan for the needs of all clients and deliver a quality service now and in the future, we are seeking your feedback on various aspects of our gardening service. Your assistance in completing and returning the Feedback Form here would be most appreciated.

Feedback Form

 

Pay an Invoice

If you have received an invoice from Easy Care Gardening and would like to use a credit card or PayPal, please click on the Pay Now button to make a secure credit card payment.

Pay now

FAQs

How can I use your service?

All new clients need to first apply for a referral for Easy Care Gardening through My Aged Care (Department of Health and Aged Care). Simply contact My Aged Care on the free call number 1800 200 422. When Easy Care Gardening has a spot available, an Application Form will be posted to you.

Note: Applications are pending availability. Please call the office on (02) 9983 1644 for more information.

Do you service other suburbs outside the Hornsby Shire, Ku‑ring‑gai, Hunter’s Hill and Ryde local government areas (LGA’s)?

Unfortunately, no, only the suburbs within those 4 LGA’s.

Can I also have my lawn mowed?

Currently, we are unable to offer lawn mowing to new clients or recommend lawn mowing contractors.

How much does the service cost?

Costs vary and are provided on application with the service. Easy Care Gardening operates under the Commonwealth Home Support Programme (CHSP). ECG is a subsidised service and clients are expected to contribute towards the cost of any CHSP service they receive. For more information contact us on (02) 9983 1644.

Why do you use volunteers?

Back in 1988 three community-spirited people started to assist an elderly neighbour with her garden. Soon enough the idea spread and after 6 months volunteers were looking after the gardens of 30 clients.

From these simple beginnings, Easy Care Gardening grew into the organisation it is today, servicing over 1,000 gardens a year.

We have over 300 volunteers and this is what sets Easy Care Gardening apart from other gardening services.  A service delivered by volunteers has a different “feel” to it – our volunteers are here because they want to make a positive difference. They bring energy, generosity, and community spirit with them every time they garden. Our service also more affordable as savings on labour costs can be passed on to our clients.

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