Meet Kathy: From Volunteer to Client
If you’re an older individual living in your own home and in need of assistance maintaining your garden whilst also seeking a sense of community and connection with our wonderful team of volunteers, read this handbook for all the information you need.
Discover how we can support you in maintaining your independence and creating a safer, more sustainable garden while fostering meaningful connections within our community.
Client Handbook
Client Service Feedback & Complaints
Help us plan for the needs of all clients and deliver a quality service now and in the future
As an organisation funded by the federal government under the Commonwealth Home Support Program (CHSP), the clients’ feedback on the standard of services provided by ECG is an essential input into both government and our organisation’s decision-making.
To help us plan for the needs of all clients and deliver a quality service now and in the future, we are seeking your feedback on various aspects of our gardening service. Your assistance in completing and returning the Feedback Form here would be most appreciated.
Service Feedback Form
General Feedback & Complaints
Over recent months, we invited feedback so clients and volunteers could share their experiences.
Why this is important – Your feedback helps us:
- understand what you value
- improve our services
- make sure we are supporting you in the best possible way
Please be reassured:
- Giving feedback or making a complaint will not affect your service
- Your feedback is treated respectfully and confidentially
- We welcome both positive feedback and concerns
If you would like help understanding the process click the link below, or call 02 9983 1644 or email info@easycaregardneing.org.au.
General Feedback & Complaints ProcessPay an Invoice
If you have received an invoice from Easy Care Gardening and would like to use a credit card or PayPal, please click on the Pay Now button to make a secure credit card payment.
Pay nowFAQs
How can I use your service?
All new clients need to first apply for a referral for Easy Care Gardening through My Aged Care (Department of Health and Aged Care). Simply contact My Aged Care on the free call number 1800 200 422. When Easy Care Gardening has a spot available, an Application Form will be posted to you.
Note: Applications are pending availability. Please call the office on (02) 9983 1644 for more information.
Do you service other suburbs outside the Hornsby Shire, Ku‑ring‑gai, Hunter’s Hill and Ryde local government areas (LGA’s)?
Unfortunately, no, only the suburbs within those 4 LGA’s.
What are the benefits of mulching and do I need it in my garden?
Mulching offers significant benefits to Sydney gardens by reducing moisture loss by up to 25%, suppressing weed growth, regulating soil temperature, and improving soil structure as organic materials break down. While highly recommended for hot summers and reducing watering, not all gardens need it. We will assess the garden and let you know if we recommend it in your garden.
For Tips on the benefits of mulching click here.
Can I also have my lawn mowed?
Currently, we are unable to offer lawn mowing to new clients or recommend lawn mowing contractors.
How much does the service cost?
Costs vary and are provided on application with the service. Easy Care Gardening operates under the Commonwealth Home Support Programme (CHSP). ECG is a subsidised service and clients are expected to contribute towards the cost of any CHSP service they receive. For more information contact us on (02) 9983 1644.
Why do you use volunteers?
Back in 1988 three community-spirited people started to assist an elderly neighbour with her garden. Soon enough the idea spread and after 6 months volunteers were looking after the gardens of 30 clients.
From these simple beginnings, Easy Care Gardening grew into the organisation it is today, servicing over 1,000 gardens a year.
We have over 300 volunteers and this is what sets Easy Care Gardening apart from other gardening services. A service delivered by volunteers has a different “feel” to it – our volunteers are here because they want to make a positive difference. They bring energy, generosity, and community spirit with them every time they garden. Our service also more affordable as savings on labour costs can be passed on to our clients.